Support journey, virtual help, and GLPI tickets
A simpler support layer around GLPI
KAH-Digital does not replace your GLPI team and does not pretend to be full GLPI management. We build a smoother support journey around your existing setup, with first-level virtual help and ticket creation when real support needs to take over.
KAH-Digital proprietary solution, adapted to your support organisation
How we position this offer
A useful complement to your support, without replacing your tool or your existing organisation.
A support and assistance layer before GLPI
A simpler entry point for users who need help
A discreet virtual helper for simple issues and guidance
Ticket creation when human support must take over
An approach adapted to your existing support organisation
What it brings in practice
A clearer support flow for users and a cleaner handoff for the team.
Less friction
Users get useful first-level help before opening a ticket.
Better framed requests
Support receives more context and cleaner handoff to the right channel.
Discreet positioning
The solution can stay framed as virtual help and a stronger support journey.
Cleaner escalation
When help is not enough, the handoff to ticket becomes smoother and more usable.
Common use cases
Situations where upstream help really improves the support experience.
User help before ticket creation
Cleaner qualification of internal requests
Reduction of repetitive or incomplete tickets
Simpler support entry point for SMBs
Smooth handoff to GLPI when human support must take over
A clearer support path for teams that need to save time
Services around GLPI
From scoping to ticket handoff, without overselling the promise.
Support journey scoping
From € 900
Analysis of frequent requests, blocking points, and handoff moments to human support.
First-level virtual help
From € 1,500
A useful assistance entry point connected to your content, procedures, or frequent questions.
GLPI ticket handoff
From € 1,200
Clean transition from guided support to ticket creation when the support team must take over.
Follow-up and tuning
From € 180 / month
Evolution of the journey, responses, and handoff points based on field feedback.
What we do, and what we do not do
We structure the journey
We work on entry, user help, request orientation, and clean handoff to ticketing.
We integrate cleanly
We adapt the logic to your support workflow without breaking existing habits.
We do not replace your GLPI team
GLPI operations stay with you or your current provider. We work as a complement.
Need a smoother support layer around GLPI?
We can scope a useful, discreet, cleaner journey for both your users and your support team.
Request a quote