AI SaaS / IT Assistant for SMBs
KAH Support
AI assistant connected to GLPI that resolves 70% of L1 tickets without a technician — 5-minute setup, available 24/7.
KAH Support is an AI-powered IT support assistant for SMBs. It connects directly to GLPI and handles level-1 requests (VPN, passwords, printers, software access) 24/7 without human intervention. The AI responds to the user, creates tickets in GLPI with the correct priority and category, and escalates only when needed.
AI assistant connected to GLPI that resolves 70% of L1 tickets without a technician — 5-minute setup, available 24/7.
Modules
Multi-tenant Node.js/PostgreSQL SaaS with OpenAI, native GLPI integration, live Stripe, full admin and automated outreach.
Result
Live SaaS at kah-support.ch — 70% of L1 tickets resolved without a technician, 8 min saved per ticket, client ROI in under 1 month.
Node.js / Express
3 weeks
Live site structure
What the live website actually shows today.
Business contacts
Clear entry points depending on the request.
70%
Auto-resolved tickets
8 min
Time saved/ticket
<1 month
Client ROI
Challenge
The real need behind the project.
Build a production-ready multi-tenant SaaS that natively integrates with GLPI, handles authentication, Stripe billing, conversational AI and automatic ticket creation — all without any GLPI plugin.
Solution
Node.js/Express multi-tenant backend on Render with PostgreSQL, OpenAI GPT-4o for reasoning, GLPI REST API for ticket creation, Stripe for billing, Resend for emails and GitHub Actions for continuous deployment.
Delivered outcome
What this version concretely improves.
- A cleaner and more serious visual direction to support the label image.
- A more direct reading of artists, releases, and video content.
- Business contact points separated by real need.
- A simple base that can evolve without rebuilding from scratch.
Visual output
Delivered visuals supporting the project.
Next step
Need this level of result for your own website?
KAH-Digital can scope, design, and deliver a clean base for a label, a brand, or a project that needs to present its universe, content, and contact points in a stronger way.